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Ameen, J R M, Neale, R H and Abrahamson, M (2003) An application of regression analysis to quality a claim for increased costs. Construction Management and Economics, 21(02), 156-65.

Arditi, D and Lee, D-E (2003) Assessing the corporate service quality performance of design build contractors using quality function deployment. Construction Management and Economics, 21(02), 175-85.

Dainty, A R J, Cheng, M-I and Moore, D R (2003) Redefining performance measures for construction project managers: an empirical evaluation. Construction Management and Economics, 21(02), 209-18.

Ekstrom, M A, Bjornsson, H C and Nass, C I (2003) Accounting for rater credibility when evaluating AEC subcontractors. Construction Management and Economics, 21(02), 197-208.

Fox, S (2003) A matrix to indicate the utility of technologies. Construction Management and Economics, 21(02), 187-96.

Liu, A M-M (2003) The quest for quality in public housing projects: a behaviour to outcome paradigm. Construction Management and Economics, 21(02), 147-58.

Myers, D (2003) The future of construction economics as an academic discipline. Construction Management and Economics, 21(02), 103-6.

Ofori, G (2003) Preparing Singapore's construction industry for the knowledge-based economy: practices, procedures and performance. Construction Management and Economics, 21(02), 113-25.

Picken, D H and Ilozor, B D (2003) Height and construction costs of building in Hong Kong. Construction Management and Economics, 21(02), 107-11.

Rooke, J D, Seymour, D E and Fellows, R F (2003) The claims culture: a taxonomy of attitudes in the industry. Construction Management and Economics, 21(02), 167-74.

  • Type: Journal Article
  • Keywords: culture; claims management; procurement; ethnography; grounded theory
  • ISBN/ISSN: 0144-6193
  • URL: https://doi.org/10.1080/0144619032000079707
  • Abstract:

    This paper presents an analysis of a familiar aspect of construction industry culture that we have dubbed ’the claims culture’. This is a culture of contract administration that lays a strong emphasis on the planning and management of claims. The principal elements of the analysis are two sets of distinctions. The first comprises economic and occupational orders, referring to two kinds of control that are exercised over the construct ion process; predicated respectively on economic ownership and occupational competence. The second refers to contrasting attitudes towards relationships and problem solving within these orders: respectively ’distributive’ and ’integrative’. The concepts of economic and occupational order entail further sub-categories. The various attitudes associated with these categories and sub-categories are described. They are assessed as to their consequences for change initiatives in the industry.

Roy, R, Brown, J and Gaze, C (2003) Re-engineering the construction process in the speculative house building sector. Construction Management and Economics, 21(02), 137-46.

Shohet, I M, Lavy-Leibovich, S and Bar-On, D (2003) Integrated maintenance monitoring of hospital buildings. Construction Management and Economics, 21(02), 219-29.

Tang, Y H and Ogunlana, S O (2003) Modelling the dynamic performance of a construction organization. Construction Management and Economics, 21(02), 127-36.